SERVICES
Patient Concierge Services
Enhancing Clinical Trial Experience and Outcomes.
Patient Concierge Services with a Focus on Retention & Compliance
Navigating the complexities of clinical trials can be daunting for patients. Delve Health’s patient concierge services offer a solution by providing a single point of contact to support patients throughout their clinical trial journey. Our services are designed to enhance patient engagement and retention while reducing the administrative burden on clinical sites. By leveraging our Clinical StudyPal solution, patients receive comprehensive support, leading to improved trial timelines, stronger site and sponsor relationships, and potentially lower trial costs.Â
Clinical Trial Patient Support
Patient concierge services encompass a wide range of non-clinical support activities, addressing issues and questions beyond the scope of clinical research professionals. Our services include:
Patient Recruitment and Pre-Screening: Our dedicated team aids in the efficient recruitment and pre-screening of patients, ensuring that trials are populated with suitable candidates swiftly.
Appointment Reminders and Follow-Ups: We manage scheduling and reminders, reducing missed appointments and ensuring patients remain on track with their clinical trial commitments.
Patient Retention Services: These services include in-home care requests and remote patient monitoring, ensuring continuous patient engagement and adherence to trial protocols.
Clinical Study Information: Patients receive essential information about the study, ensuring they are well-informed and comfortable with their participation.
Web-Based App or Wearable Device Training and Support: We provide training and support for any digital tools used in the trial, ensuring patients can use them effectively.
Medication Schedule and eDiary Entry Reminders: Our concierge team sends timely reminders for medication schedules and eDiary entries, promoting compliance and accurate data collection.
Site and Trial Experience Feedback: Gathering feedback from patients helps improve the clinical trial experience and identify areas for enhancement.
Leveraging Clinical StudyPal for Enhanced Support
Our Clinical StudyPal platform is at the core of our patient concierge services. This innovative platform automates many routine tasks, freeing up clinical staff to focus on patient care. The platform’s features include:
Automated Communication: Ensuring consistent and timely communication with patients through calls, messages, and emails. This automation reduces the risk of missed communications and keeps patients informed and engaged.
Direct Shipping: Shipping necessary items directly to patients’ homes, reducing logistical burdens and ensuring patients have everything they need for the trial. This includes medication, devices, and any other trial-related materials.
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Benefits of Clinical Trial Concierge Services
Delve Health’s clinical trial concierge services offer numerous benefits that enhance the clinical trial experience for both patients and clinical sites:
Increased Patient Satisfaction
By providing comprehensive support, we ensure patients feel valued and understood, leading to higher satisfaction levels.
Streamlined Patient Flow
Efficient management of patient schedules and logistics results in smoother trial operations and better patient flow.
Decreased Clinician Burnout:
Automating routine tasks reduces the administrative burden on clinical staff, allowing them to focus on patient care and reducing burnout.
Elevated Clinical Efficacy
With patients receiving the support they need, compliance with trial protocols improves, leading to more accurate and reliable trial outcomes.
Real-World Data and AnalyticsÂ
Our Clinical StudyPal platform is designed to connect higher quality real-world data (RWD) and provide robust analytics. This capability helps sites solve challenges and develop more diverse, patient-centric clinical trials. By leveraging these insights, clinical trials can be tailored to meet the needs of diverse patient populations, improving overall trial outcomes. The platform’s analytics capabilities provide valuable data that can be used to refine trial procedures, enhance patient engagement strategies, and improve overall trial efficiency.
Why Choose Delve Health for Patient Concierge Services?
Expertise in
Clinical Trials
Our team comprises clinical trial experts who provide tailored patient concierge services to meet the specific needs of each trial, ensuring optimal outcomes.
Advanced Technology Support
The Clinical StudyPal platform automates routine tasks, provides real-time analytics, and ensures seamless patient communication, enhancing efficiency and trial outcomes.
Proven Track
Record
Delve Health has a successful history of supporting clinical trials across various therapeutic areas and phases, consistently improving patient outcomes and trial efficiency.
Frequently Asked Questions
Patient concierge services enhance patient engagement and retention, reduce missed appointments, and improve overall compliance with trial protocols. They also decrease the administrative burden on clinical staff, allowing them to focus more on patient care, leading to more efficient and effective clinical trials.
Delve Health’s patient concierge services include clinical trial patient recruitment and pre-screening, appointment reminders and follow-ups, patient retention services (such as in-home care requests and remote patient monitoring), providing important clinical study information, web-based app or wearable device training and support, medication schedule reminders, eDiary entry reminders, and gathering feedback on site and trial experience.
By offering continuous support and addressing any non-clinical needs or concerns, concierge management software helps maintain patient engagement and adherence to trial protocols. This includes providing in-home care, remote monitoring, and timely reminders for appointments and medication schedules.
The platform streamlines patient management, reduces administrative tasks, and enhances data collection through real-time analytics and insights. This leads to improved trial efficiency, better patient outcomes, and stronger relationships between sites and sponsors.
Yes, Delve Health’s patient concierge services include clinical trial patient recruitment and pre-screening. The team identifies and recruits suitable candidates, ensuring they are informed and prepared for participation in the clinical trial.
Through timely reminders for medication schedules, eDiary entries, and appointments, as well as providing necessary information and support. Delve Health’s patient concierge services help ensure patients comply with trial protocols, leading to more accurate and reliable data.
Delve Health adheres to strict data protection and privacy regulations, ensuring that all patient information is securely managed and used only for the purposes of the clinical trial. Patients can trust that their personal data is handled with the utmost care and confidentiality
